Policies & TERMS OF SERVICE

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1. Scope of Services

• Articles of Incorporation Assistance: Clerical preparation and filing of incorporation documents with the appropriate state agency.
• Operating Agreement Support: Provision of customizable templates and optional administrative help with formatting and organization of an Operating Agreement.
• No Legal Representation: We are not a law firm and do not provide legal, tax, or accounting advice. Any templates or guidance are for informational and administrative purposes only.
   

2. Client Responsibilities

• Accuracy of Information: Clients are solely responsible for the completeness and accuracy of all information supplied for incorporation filings and Operating Agreement customization.
• Independent Legal Review: Clients are encouraged to seek independent legal counsel before adopting or executing any Operating Agreement or other corporate documents.
• Compliance: Clients remain responsible for compliance with all applicable federal, state, and local laws.
   

3. Fees & Payment

• Our service fees are listed on our website or in a written quote and may change without notice.
• Payment for each requested service is due in full at the time of order.
• No service will begin until payment has been received.
• All fees are quoted on a per-service basis unless stated otherwise in writing.
• Prices cover sign-up and filing assistance only, not for the AOO filing itself.  
• Government or regulatory fees are separate unless we clearly state otherwise in writing and remain your responsibility.

4. Credits & Refunds

• Cancellations: If Client cancels a service before work has begun, a refund will be issued minus any payment processor fees.
• Refunds: Because our work begins right away, all fees are non-refundable once we have begun processing your filing.
• Credits/Company Error Refunds: If Willow Logistics & Dispatching Services, LLC is unable to complete a service due to its own error, the client will receive either a full refund or a credit toward a future service. Restrictions may apply.
• Government Fees: When government fees are paid through Willow Logistics & Dispatching Services, LLC, those fees are non-refundable once submitted. The client remains responsible for all government fees already incurred as well as any additional fees incurred thereafter.

5. Processing & Turnaround Times

• We will use commercially reasonable efforts to meet estimated timelines.
• State processing times vary; we cannot guarantee specific approval or filing dates.
   

6. No Guarantee of Approval or Legal Sufficiency

• State agencies may accept, reject, or require modifications to filings.
• Operating Agreement templates are provided “as-is” and may not meet every jurisdiction’s specific legal requirements.
   

6. Limitation of Liability

• Our liability is limited to the total amount paid for our services.
• We are not liable for indirect, consequential, or incidental damages (including lost profits or business opportunities) arising from the use of our services or documents.
   

7. Privacy & Confidentiality

• We collect and store client data only to provide our services and comply with applicable law.
• We do not sell client information.
• Our detailed Privacy Policy, available at [link], explains data handling practices.
• We maintain the confidentiality of client information except when disclosure is required by law or court order.
   

8. Intellectual Property

• All proprietary content, templates, and website materials remain the intellectual property of Willow Logistics & Dispatching Services, LLC and may not be reproduced or distributed without our written consent.
   

9. Dispute Resolution

• Governing Law: These Terms are governed by the laws of the State of South Carolina.
• Mediation/Arbitration: Any dispute shall first be submitted to mediation. If unresolved, it will be settled by binding arbitration in Columbia, SC, except where prohibited by law.
   

10. Changes to Terms

• We may update these Terms at any time by posting a revised version on our website.
• Your continued use of the Services after changes are posted constitutes acceptance of the revised Terms.
• By purchasing or using our services, you acknowledge that you have read, understood, and agree to these Policies & Terms of Service.

Overview

Willow Logistics & Dispatching Services, LLC (“Company,” “we,” “our,” or “us”) offers administrative assistance with the preparation and filing of the BOC-3 (Designation of Process Agents) form with the Federal Motor Carrier Safety Administration (FMCSA) (“Services”). We are not the FMCSA or any government agency. We act solely as a third-party service provider to help carriers and brokers appoint process agents and file the BOC-3 form.

1. Eligibility

By using our Services, you confirm that you:

• Are at least 18 years old and legally capable of entering into these Terms.
• Have authority to act on behalf of the motor carrier, freight broker, or freight forwarder seeking BOC-3 registration.
   

2. No Legal Advice

Our Services are administrative and clerical only. We do not provide legal advice or representation. For legal questions or advice, consult a licensed attorney.

3. Fees and Payment

• Our service fees are listed on our website or in a written quote and may change without notice.
• Payment for each requested service is due in full at the time of order.
• No service will begin until payment has been received.
• All fees are quoted on a per-service basis unless stated otherwise in writing.
• Prices cover sign-up and filing assistance only.  
• Government or regulatory fees are separate unless we clearly state otherwise in writing and remain your responsibility.

4. Credits & Refunds

• Cancellations: If Client cancels a service before work has begun, a refund will be issued minus any payment processor fees.
• Refunds: Because our work begins right away, all fees are non-refundable once we have begun processing your filing.
• Credits/Company Error Refunds: If Willow Logistics & Dispatching Services, LLC is unable to complete a service due to its own error, the client will receive either a full refund or a credit toward a future service. Restrictions may apply.
• Government Fees: When government fees are paid through Willow Logistics & Dispatching Services, LLC, those fees are non-refundable once submitted. The client remains responsible for all government fees already incurred as well as any additional fees incurred thereafter.

5. Customer Responsibilities

You agree to:

• Provide accurate and complete business and contact information.
• Review all prepared filings before submission.
• Remain responsible for maintaining your operating authority and keeping contact information current with the FMCSA.
   

6. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for any indirect, incidental, or consequential damages.
• Our total liability for any claim related to our Services will not exceed the amount you paid for those Services.
   

8. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of South Carolina, without regard to conflict-of-law principles. Any disputes will be resolved exclusively in the state or federal courts of Columbia, South Carolina.

9. Changes to Terms

• We may update these Terms at any time by posting a revised version on our website.
• Your continued use of the Services after changes are posted constitutes acceptance of the revised Terms.
• By purchasing or using our services, you acknowledge that you have read, understood, and agree to these Policies & Terms of Service.

Overview

By using our Carrier QuickConnect Service, you agree to the following Terms of Service. These terms govern the use of our carrier onboarding, compliance support, and account setup assistance services.

1. Service Description

Carrier QuickConnect is designed to assist motor carriers with onboarding and setup support related to carrier operations and business readiness. Services may include:

• Carrier onboarding assistance 
• Document collection and verification 
• Limited Power of Attorney processing 
• Carrier profile setup assistance 
• Factoring or vendor onboarding support 
• Compliance document review 
• General administrative and operational support 

We do not provide legal, financial, tax, or insurance advice.
 

2. No Guarantee of Approval or Business Opportunities

We do not guarantee:

• Approval by brokers, factoring companies, vendors, or third parties 
• Freight opportunities or business revenue 
• Specific setup timelines 
• Continued operating authority 
• Acceptance into any carrier network or program 

Final approval decisions are made solely by the applicable third parties.

3. Limited Power of Attorney

Certain services may require a signed Limited Power of Attorney authorizing us to act on the client’s behalf for specific administrative or onboarding purposes. The client may revoke authorization in writing at any time, subject to completion of ongoing work already authorized.
 

4. Client Responsibilities

The client agrees to:

• Provide accurate and complete information 
• Submit all requested documents promptly 
• Maintain valid operating authority and required insurance coverage 
• Review all submitted information for accuracy 
• Cooperate during the onboarding and setup process 

Failure to provide required information or documents may delay or prevent completion of services.
 

5. Payment Terms

• A one-time onboarding or service fee may be required before services begin. 
• Fees for completed work are non-refundable. 
• Additional services outside the original scope may require additional charges.
   

6. Refund Policy

Due to the administrative and consulting nature of the service:

• Refunds are not guaranteed after work has started 
• Completed services are non-refundable 
• Partial refunds may be issued solely at our discretion
   

7. Limitation of Liability

We are not responsible for:

• Delays caused by third parties 
• Denied applications or onboarding requests 
• Business losses, downtime, or lost revenue 
• Regulatory actions or compliance violations 
• Inaccurate or incomplete information provided by the client 

Any liability shall be limited to the amount paid for the services rendered.
 

8. Confidentiality

We make reasonable efforts to protect client information and documents. Information provided will only be used for purposes related to requested services unless disclosure is required by law.
 

9. Independent Service Provider

We are an independent service provider and are not affiliated with or endorsed by the FMCSA, DOT, brokers, factoring companies, or any government agency unless explicitly stated.

10. Communication Consent

By submitting your contact information, you consent to receive communications regarding your services by phone, email, or text message.

11. Service Refusal

We reserve the right to refuse or discontinue service at our discretion, including situations involving:

• Fraudulent information 
• Non-cooperation 
• Abusive behavior 
• Illegal activity

12. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice.

13. Contact Information

For questions regarding these Terms of Service or our services, please contact us through the information provided on our website.

1. General Policy

Refunds or credits are only issued for errors on the part of Willow Logistics & Dispatching Services, LLC.
Services covered include:

• Articles of Organization Registration
• BOC-3 Registration
• Carrier QuickConnect Services
• Consultation Services
• Corrective Action Plans (CAP) Assistance
• DOT Compliance Audit Preparation Assistance 
• DOT Compliance Services
• DOT New Entrant Audit Preparation Assistance
• Drug & Alcohol Consortium Registration
• Dun & Bradstreet (D-U-N-S®) Registration
• Employer Identification Number (EIN) Registration
• FMCSA Biennial Update Assistance
• FMCSA Clearinghouse Registration
• International Fuel Tax Agreement Registration (IFTA)
• International Registration Plan (IRP) Registration & Renewal
• MC Authority Address Change or Name Change Assistance
• MC Authority Registration
• MC Authority Reinstatement Assistance
• Motor Vehicle Report Assistance
• PSP Report Assistance
• State Permit Registration
• System for Award Management (SAM) Registration 
• UCR Registration Assistance
• U.S. Department of Transportation (DOT) Registration
   

2. Non-Eligible Situations

Refunds or credits will not be issued for:

• Market fluctuations, rate changes, or load availability.
• Carrier, shipper, or third-party delays.
• Missed opportunities due to carrier or customer unavailability.
• Errors caused by the carrier, customer, or governmental/regulatory agencies.
• Dissatisfaction with service outcomes when services were performed as agreed.
• Truck business formation outcomes that depend on government filings or third-party approvals (e.g., denied LLC registration or EIN issues).
• Charges for services rendered correctly, or for factors outside of our control, are non-refundable.
  

3. Eligible Situations

Refunds or credits may be considered for:

• Administrative or billing errors made by Willow Logistics & Dispatching Services, LLC.
• Paid consultation appointments not fulfilled by our team.
• Services paid for but not rendered due to our error.
• Duplicate payments or incorrect charge amounts.
• Truck business formation services not completed due to our oversight or failure to file required documents.
   

4. Request Process

• Submit refund requests in writing within 7 business days of the invoice date or service error.
• Include all supporting documentation (invoices, receipts, proof of error, etc..).
• Requests are reviewed on a case-by-case basis, and a decision will be communicated within 10 business days.
   

5. Limitations & Conditions

• Approved credits can be applied toward future invoices unless otherwise stated.
• Refunds, if granted, will be issued via the original payment method within 15 business days of approval.
• Certain restrictions may apply depending on service type, government/regulatory fees, or third-party charges.

6. Chargebacks

By completing a purchase through our website, you agree not to initiate a charge-back or dispute with your payment provider.

• Any attempt to reverse a payment (via charge-back, dispute, or similar action) will be treated as a breach of this agreement.
• You remain responsible for any fees, damages, costs, or loss of revenue incurred by Willow Logistics & Dispatching Services, LLC as a result of such actions, including but not limited to administrative fees and legal expenses.
• We reserve the right to suspend or terminate services and pursue all available remedies if a charge-back is filed.

1. Refundable Fees

• All consultation service fees are refundable, minus any payment processor fees. Certain restrictions may apply.
   

2. Rescheduling Option

• Clients may cancel their appointment or reschedule their consultation for a future date.
   

3. Request Deadline 

• Cancellations or requests to reschedule must be submitted in writing via email or by phone at least 24 hours before the scheduled appointment.
   

4. How to Reschedule

• Email your rescheduling request to info@willowldservicesllc.com
• Phone in your rescheduling request to (803) 386-8210 
• Once your request is received, a freight specialist will contact you promptly to confirm cancellation or arrange a new appointment date.
   

5. Missed Deadline

• If a cancellation or rescheduling request is not received within the required 24-hour notice period, all monies paid will be forfeited and no services will be rendered.

Overview

By using our Corrective Action Plan (CAP) Assistance services, you agree to the following Terms of Service. These terms govern the use of our compliance support, consulting, and document preparation services related to DOT and FMCSA regulatory matters.

1. Service Description

Our CAP Assistance services are designed to help motor carriers respond to audit findings, safety violations, enforcement notices, and compliance deficiencies. Services may include:

• Review of audit findings and violations 
• Corrective Action Plan preparation 
• Compliance guidance 
• Supporting document organization 
• Safety policy and procedure assistance 
• Record review and recommendations 
• General DOT compliance support 

We do not provide legal advice or legal representation.
 

2. No Guarantee of Audit Outcome

We do not guarantee:

• FMCSA acceptance or approval of any Corrective Action Plan 
• Removal of violations or penalties 
• Specific safety ratings 
• Prevention of enforcement action 
• Continued operating authority 

Final decisions are made solely by FMCSA, DOT, or applicable regulatory agencies.
 

3. Client Responsibilities

The client agrees to:

• Provide accurate and complete information 
• Submit all requested records and documents promptly 
• Review all prepared documents before submission 
• Maintain compliance with applicable regulations 
• Cooperate throughout the service process 

The client remains solely responsible for the accuracy of submitted information and ongoing regulatory compliance.
 

4. Payment Terms

• All fees are due as agreed before services begin unless otherwise stated in writing. 
• Fees for completed work are non-refundable. 
• Additional services requested outside the original scope may require additional fees.
   

5. Refund Policy

Due to the time, labor, and consulting nature of compliance services:

• Refunds are not guaranteed once work has started. 
• Partial refunds, if approved, are issued solely at our discretion. 
• No refunds will be provided for completed services or submitted documents.
   

6. Limitation of Liability

We are not responsible for:

• FMCSA or DOT enforcement actions 
• Fines, penalties, or safety rating changes 
• Loss of revenue or business interruption 
• Suspension or revocation of operating authority 
• Delays or issues resulting from incomplete or inaccurate information provided by the client 

Any liability shall be limited to the amount paid for the specific services rendered.
 

7. Confidentiality

We make reasonable efforts to protect client information and documents. Information provided will only be used for purposes related to requested services unless disclosure is required by law.
 

8. Independent Service Provider

We operate as an independent compliance assistance service and are not affiliated with or endorsed by the FMCSA, DOT, or any government agency.

9. Communication Consent

By submitting your contact information, you consent to receive communications regarding your services by phone, email, or text message.

10. Service Refusal

We reserve the right to refuse or discontinue service at our discretion, including situations involving:

• Fraudulent information 
• Non-cooperation 
• Abusive behavior 
• Illegal activity

11. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice.

12. Contact Information

For questions regarding these Terms of Service or our services, please contact us through the information provided on our website.

1. Submission of Carrier Intake Form

To inquire about our dispatch services, all prospective carriers must complete and submit our Carrier Intake Form.

• Important Note: Submitting this form does not guarantee dispatch services. It is used strictly for inquiry and evaluation purposes and is not a binding agreement.
   

2. Initial Contact

Once we receive your intake form, one of our freight specialists will reach out within 1–2 business days to guide you through the next steps.

• Contact will be made via phone.
• To ensure you don’t miss our call, please save our business numbers in your contacts:

               Willow Logistics & Dispatching Services

               (803) 386-8210 & (888) 851-6283
 

3. Mandatory Phone Consultation

A mandatory phone consultation will be scheduled to verify your company’s information and discuss your operational needs.

• If additional documents are required, they must be submitted within 24 hours.
• Delays in providing requested information may result in a pause in the enrollment process.
• Please note: We reserve the right to decline or modify services based on the consultation outcome.
   

4. Enrollment & Strategy Development

Once all essential details and documents are collected, we will:

• Develop a tailored management strategy based on your business goals, compliance requirements, and operational needs.
• Review the plan with you to ensure alignment.
• Finalize enrollment with the signing of the Carrier Dispatch Agreement.

Overview

By using our DOT Compliance Audit Preparation Assistance services, you agree to the following Terms of Service. These terms govern the use of our compliance consulting, document preparation, and audit support services related to FMCSA and DOT regulatory requirements.

1. Service Description

Our services are intended to assist motor carriers with preparing for DOT Compliance Audits and related regulatory reviews. Services may include:

• Compliance guidance 
• Safety record review 
• Audit preparation assistance 
• Driver qualification file review 
• Hours of service and ELD record review 
• Maintenance file review 
• Drug and alcohol program compliance assistance 
• Corrective action guidance 
• General DOT compliance support 

We do not provide legal advice or legal representation.
 

2. No Guarantee of Audit Outcome

We do not guarantee:

• Passing any DOT or FMCSA audit 
• Specific safety ratings 
• Removal of violations 
• Prevention of fines or penalties 
• Continued operating authority 

Audit outcomes are determined solely by FMCSA, DOT, or applicable enforcement agencies.
 

3. Carrier Responsibilities

The client agrees to:

• Provide accurate, complete, and truthful information 
• Submit requested documents promptly 
• Maintain required compliance records 
• Review all prepared materials for accuracy 
• Cooperate throughout the audit preparation process 

The client remains solely responsible for maintaining ongoing regulatory compliance.
 

4. Payment Terms

• All fees are due as agreed before services begin unless otherwise stated in writing. 
• Fees for completed work are non-refundable. 
• Additional services requested outside the original scope may require additional fees.
   

5. Refund Policy

Due to the time, labor, and consulting nature of compliance services:

• Refunds are not guaranteed once work has started. 
• Partial refunds, if approved, are issued solely at our discretion. 
• No refunds will be provided for completed services or submitted documents.
   

6. Limitation of Liability

We are not liable for:

• FMCSA enforcement actions 
• Fines, penalties, or safety ratings 
• Business interruption or loss of revenue 
• Suspension or revocation of operating authority 
• Errors resulting from inaccurate information provided by the client 

Our total liability shall not exceed the amount paid for services rendered.
 

7. Confidentiality

We make reasonable efforts to protect client information and documents. Information provided will only be used for purposes related to requested services unless disclosure is required by law.
 

8. Independent Service Provider

We operate as an independent compliance assistance service and are not affiliated with or endorsed by the FMCSA, DOT, or any government agency.

9. Communication Consent

By submitting your contact information, you consent to receive communications regarding your services by phone, email, or text message.

10. Service Refusal

We reserve the right to refuse or discontinue service at our discretion, including situations involving:

• Fraudulent information 
• Non-cooperation 
• Abusive behavior 
• Illegal activity

11. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice.

12. Contact Information

For questions regarding these Terms of Service or our services, please contact us through the information provided on our website.

Overview

By using our monthly Compliance Management Program services, you agree to the following Terms of Service. These terms govern the use of our ongoing DOT compliance support, monitoring, administrative assistance, and consulting services.

1. Service Description

Our Compliance Management Program is designed to assist motor carriers with maintaining ongoing DOT and FMCSA compliance. Services may include:

• Compliance monitoring assistance 
• Driver qualification file management 
• Hours of service and ELD compliance review 
• Maintenance record monitoring 
• Drug and alcohol program support 
• Safety document organization 
• Audit readiness assistance 
• Compliance reminders and reporting 
• General DOT compliance support 

Services may vary based on the selected program level or service agreement.

We do not provide legal advice or legal representation.
 

2. No Guarantee of Audit Outcome

We do not guarantee:

• Passing DOT audits or investigations 
• Prevention of violations, fines, or penalties 
• Specific CSA score improvements 
• Continued operating authority 
• FMCSA approval of policies or procedures 

The client remains solely responsible for maintaining compliance with all applicable regulations.
 

3. Client Responsibilities

The client agrees to:

• Provide accurate and complete information 
• Submit requested records and documents promptly 
• Maintain required insurance, permits, and registrations 
• Review all reports and recommendations provided 
• Implement corrective actions when necessary 
• Maintain compliance with applicable federal and state regulations 

Failure to provide timely information may affect the effectiveness of services.
 

4. Monthly Billing & Subscription Terms

• A one-time non-refundable enrollment fee of $199 is required before services begin. 
• Monthly program fees are billed on a recurring basis unless otherwise stated in writing. 
• Services continue on a month-to-month basis until canceled by either party. 
• Payments must remain current to avoid interruption of services. 
• Late, declined, or failed payments may result in suspension or termination of services.
   

5. Refund Policy

Due to the ongoing consulting and administrative nature of the program:

• Monthly fees are generally non-refundable once services for the billing cycle have begun 
• Partial refunds may be issued solely at our discretion 
• Completed services are non-refundable
• The initial enrollment fee is non-refundable

6. Cancellation Policy

• Either party may cancel services with written notice. 
• No refunds will be issued for completed billing periods. 
• Cancellation does not remove responsibility for unpaid balances owed for prior services rendered.
   

7. Limitation of Liability

We are not responsible for:

• DOT or FMCSA enforcement actions 
• Fines, penalties, or safety rating changes 
• Business interruption or loss of revenue 
• Suspension or revocation of operating authority 
• Errors resulting from inaccurate or incomplete information provided by the client 

Any liability shall be limited to the total amount paid for services during the most recent billing period.
 

8. Confidentiality

We make reasonable efforts to safeguard client records and information. Information provided is used only for purposes related to requested services unless disclosure is required by law.
 

9. Independent Service Provider

We operate as an independent compliance assistance service and are not affiliated with or endorsed by the FMCSA, DOT, or any government agency.

10. Communication Consent

By submitting your contact information, you consent to receive communications regarding your services by phone, email, or text message.

11. Service Refusal or Termination

We reserve the right to refuse, suspend, or terminate services at our discretion, including for:

• Fraudulent or misleading information 
• Failure to cooperate 
• Non-payment 
• Suspected unlawful activity 
• Abusive conduct

12. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice.

13. Contact Information

For questions regarding these Terms of Service or our services, please contact us through the information provided on our website.

Per Service Agreement

These Terms & Conditions (“Agreement”) outline the requirements, responsibilities, and policies of Willow Logistics & Dispatching Services LLC (“Company”) and the carrier client (“Carrier”) when requesting compliance assistance services.

1. Eligibility & Requirements

1.1 Carrier must maintain valid DOT and/or MC authority, where applicable.
1.2 Carrier must provide accurate and current documentation, including but not limited to:

• Driver rosters & qualification files
• CDL & medical certifications
• ELD data and Hours of Service logs
• Vehicle registration, inspection, and maintenance records
• Drug & Alcohol program participation records or enrollment in Company’s consortium
• Accident and insurance reports, if applicable

1.3 Carrier is solely responsible for supplying documentation in a timely manner. Failure to provide required documentation may delay or prevent completion of requested services.
 

2. Scope of Services

• Services are provided on a per-request basis (e.g., UCR filing, BOC-3 processing, DQF setup, compliance audits).
• Company provides compliance guidance, document preparation, and filing support based on FMCSA/DOT requirements.
• While the Company operates as a freight broker and provides dispatch services, its DOT Compliance Assistance services are advisory only. The Company is not responsible for the Carrier’s operational decisions, driver performance, or regulatory compliance outside the scope of the requested compliance service.
• Completion of services does not guarantee the outcome of FMCSA audits, inspections, or enforcement actions.

3. Fees & Payment

• Our service fees are listed on our website or in a written quote and may change without notice.
• Payment for each requested service is due in full at the time of order.
• No service will begin until payment has been received.
• All fees are quoted on a per-service basis unless stated otherwise in writing.
• Prices cover sign-up and filing assistance only.  
• Government or regulatory fees are separate unless we clearly state otherwise in writing and remain your responsibility.

4. Credits & Refunds

• Cancellations: If Carrier cancels a service before work has begun, a refund will be issued minus any payment processor fees.
• Refunds: Because our work begins right away, all fees are non-refundable once we have begun processing your filing.
• Credits/Company Error Refunds: If Willow Logistics & Dispatching Services, LLC is unable to complete a service due to its own error, the client will receive either a full refund or a credit toward a future service. Restrictions may apply.
• Government Fees: When government fees are paid through Willow Logistics & Dispatching Services, LLC, those fees are non-refundable once submitted. The client remains responsible for all government fees already incurred as well as any additional fees incurred thereafter.

5. Carrier Responsibilities

• Carrier is responsible for ensuring that all drivers, vehicles, and operations comply with DOT/FMCSA regulations.
• Carrier must promptly notify Company of any changes in driver status, vehicle registration, authority, or insurance relevant to the requested service.
• Carrier acknowledges that responsibility for compliance rests with the Carrier, and Company’s role is limited to assistance and guidance.

6. Limitation of Liability

6.1 Company is not liable for:

• DOT/FMCSA enforcement actions, fines, or penalties resulting from Carrier operations
• Delays or rejections caused by inaccurate, incomplete, or late documentation from Carrier
• Driver misconduct, accidents, or safety violations

6.2 Carrier agrees to indemnify and hold Company harmless from claims arising out of Carrier’s non-compliance or failure to meet DOT/FMCSA requirements.
 

7. Termination of Service

7.1 Company reserves the right to decline or terminate a requested service if Carrier fails to:

• Provide required documentation
• Maintain valid operating authority
• Submit payment in full

7.2 Terminated services will be subject to the Refunds & Credits policy described above.
 

8. Policy Updates

• Company reserves the right to update or amend these Terms & Conditions at any time in response to changes in federal or state regulations.
• Carrier will be notified of updates in writing or by electronic communication when applicable.

Overview

By using our New Entrant Audit Assistance services, you agree to the following Terms of Service. These terms govern the use of our compliance support, consulting, and document preparation services related to DOT and FMCSA regulatory requirements.

1. Service Description

Our New Entrant Audit Assistance service is designed to help motor carriers prepare for FMCSA New Entrant Safety Audits by assisting with:

• Compliance guidance 
• Record and file review 
• Safety documentation preparation 
• Driver qualification file assistance 
• Drug and alcohol program guidance 
• Audit preparation support 
• General DOT compliance assistance 

We do not provide legal representation or legal advice.
 

2. No Guarantee of Audit Outcome

We do not guarantee:

• Passing any DOT or FMCSA audit 
• FMCSA approval or acceptance 
• Prevention of penalties or violations 
• Continued operating authority 

Audit results are determined solely by FMCSA auditors and the accuracy and completeness of the carrier’s records and operations.
 

3. Carrier Responsibilities

The client agrees to:

• Provide accurate and truthful information 
• Submit requested records and documents in a timely manner 
• Maintain compliance with all applicable federal and state regulations 
• Review all submitted information for accuracy 
• Cooperate during the preparation process 

Failure to provide complete or accurate information may affect service results.
 

4. Payment Terms

• All fees are due as agreed before services begin unless otherwise stated in writing. 
• Fees for completed work are non-refundable. 
• Additional services requested outside the original scope may require additional fees.
   

5. Refund Policy

Due to the time, labor, and consulting nature of compliance services:

• Refunds are not guaranteed once work has started. 
• Partial refunds, if approved, are issued solely at our discretion. 
• No refunds will be provided for completed services or submitted documents.
   

6. Limitation of Liability

We are not liable for:

• FMCSA enforcement actions 
• Fines, penalties, or safety ratings 
• Business interruption or loss of revenue 
• Suspension or revocation of operating authority 
• Errors resulting from inaccurate information provided by the client 

Our total liability shall not exceed the amount paid for services rendered.
 

7. Confidentiality

We make reasonable efforts to protect client information and documents. Information provided will only be used for purposes related to requested services unless disclosure is required by law.
 

8. Independent Service Provider

We operate as an independent compliance assistance service and are not affiliated with or endorsed by the FMCSA, DOT, or any government agency.

9. Communication Consent

By submitting your contact information, you consent to receive communications regarding your services by phone, email, or text message.

10. Service Refusal

We reserve the right to refuse or discontinue service at our discretion, including situations involving:

• Fraudulent information 
• Non-cooperation 
• Abusive behavior 
• Illegal activity

11. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice.

12. Contact Information

For questions regarding these Terms of Service or our services, please contact us through the information provided on our website.

Overview

These Policies and Terms of Service (“Agreement”) govern the use of the website and services provided by Willow Logistics & Dispatching Services, LLC (“Company,” “we,” “our,” or “us”). By visiting our site or purchasing our services, you (“Customer,” “you,” or “your”) acknowledge that you have read, understood, and agree to the following policies and terms.

1. Services Provided

We offer administrative assistance—including guidance, document preparation, and electronic filing—for a fee. Our services include, but are not limited to:

• USDOT Number registration
• MC (Motor Carrier) Authority applications
• BOC-3 process agent filings
• UCR (Unified Carrier Registration)
   

Important: We are a private third-party service provider, not the U.S. Department of Transportation (DOT), the Federal Motor Carrier Safety Administration (FMCSA), or any other government agency. We do not provide legal advice. Final approval of any application is solely at the discretion of the appropriate government authority.

2. General Policies

Accuracy of Information

• Customers must provide complete, accurate, and current information and supporting documents.
• Customers are responsible for verifying all supporting documentation for accuracy before submission.
   

Compliance Responsibility

• Customers remain fully responsible for all federal, state, and local compliance requirements after filings are complete.
• Our role is limited to preparation and filing of the information provided by the customer.
   

Privacy & Data Use

• We collect only the personal and business information necessary to perform our services.
• Data is stored securely and used exclusively to complete your requested filings.
   

Security

• Customers are responsible for safeguarding any login credentials or account information provided to them.
• We take reasonable technical and administrative measures to protect your data but cannot guarantee absolute security.
   

3. Fees & Payment Policy

• Our service fees are listed on our website or in a written quote and may change without notice.
• Payment for each requested service is due in full at the time of order.
• No service will begin until payment has been received.
• All fees are quoted on a per-service basis unless stated otherwise in writing.
• Prices cover sign-up and filing assistance only.  
• Government or regulatory fees are separate unless we clearly state otherwise in writing and remain your responsibility.

4. Processing and Delivery Policy

• We begin work promptly after receiving payment and all required information.
• Any processing times we provide are estimates only; actual timelines depend on the relevant government agency.
   

5. Credits & Refunds

• Cancellations: If Client cancels a service before work has begun, a refund will be issued minus any payment processor fees.
• Refunds: Because our work begins right away, all fees are non-refundable once we have begun processing your filing.
• Credits/Company Error Refunds: If Willow Logistics & Dispatching Services, LLC is unable to complete a service due to its own error, the client will receive either a full refund or a credit toward a future service. Restrictions may apply.
• Government Fees: When government fees are paid through Willow Logistics & Dispatching Services, LLC, those fees are non-refundable once submitted. The client remains responsible for all government fees already incurred as well as any additional fees incurred thereafter.
   

6. No Guarantee & Limitation of Liability

• We cannot guarantee that your application will be approved or issued within a specific time-frame.
• Our total liability for any claim related to our services is limited to the amount you paid for the specific service at issue.
• We are not liable for indirect, incidental, or consequential damages.
   

7. Intellectual Property Policy

• All website content, text, graphics, and instructional materials are the property of Willow Logistics & Dispatching Services, LLC and may not be copied, sold, or distributed without our written consent.
   

8. Termination of Services

• We may refuse or cancel service if we suspect fraud, misuse, or non-payment.
   

9. Governing Law and Dispute Resolution

• This Agreement is governed by the laws of South Carolina, without regard to conflict-of-law principles.
• Any dispute will be resolved exclusively in the state or federal courts located in Columbia, South Carolina, unless both parties agree to arbitration.
   

10. Changes To Terms

• We may update these Terms at any time by posting a revised version on our website.
• Your continued use of the Services after changes are posted constitutes acceptance of the revised Terms.
• By purchasing or using our services, you acknowledge that you have read, understood, and agree to these Policies & Terms of Service.
   

11. Contact Information

Willow Logistics & Dispatching Services, LLC
Email: info@willowldservicesllc.com
Phone: (803) 386-8210

Important Notice

Our services are strictly administrative. We assist with preparation and filing based on information you provide. We are not a government agency and do not guarantee the issuance, renewal, or revocation of any DOT Number, MC Authority, or any government license or approval.

Overview

By accessing or using Willow Logistics & Dispatching Services, LLC (“Company,” “we,” “our,” or “us”) website and services, you (“User,” “you,” or “your”) agree to be bound by these Terms of Service (“Terms”). If you do not agree, please discontinue use immediately.

1. Description of Services

We provide third-party assistance to help businesses prepare and submit applications for a Dun & Bradstreet D-U-N-S® Number and related profile services (“Services”). Our role is limited to consultation, document preparation, and application guidance.

2. Independent Service / No Affiliation

Willow Logistics & Dispatching Services, LLC is an independent service provider. We are not affiliated with, endorsed by, or acting on behalf of Dun & Bradstreet, Inc. (“D&B”). D-U-N-S® is a registered trademark of D&B. All references to D&B are for descriptive purposes only.

3. User Responsibilities

• You must provide accurate, complete, and current information.
• You retain sole responsibility for compliance with D&B’s own terms, policies, and requirements.
• You are responsible for final review and submission if the application requires your signature.
   

4. Fees & Payment

• Our service fees are listed on our website or in a written quote and may change without notice.
• Payment for each requested service is due in full at the time of order.
• No service will begin until payment has been received.
• All fees are quoted on a per-service basis unless stated otherwise in writing.
• Prices cover sign-up and filing assistance only, not for the D&B number itself.  
• Government or regulatory fees are separate unless we clearly state otherwise in writing and remain your responsibility.
  

5. Credits & Refunds

• Cancellations: If Client cancels a service before work has begun, a refund will be issued minus any payment processor fees.
• Refunds: Because our work begins right away, all fees are non-refundable once we have begun processing your filing.
• Credits/Company Error Refunds: If Willow Logistics & Dispatching Services, LLC is unable to complete a service due to its own error, the client will receive either a full refund or a credit toward a future service. Restrictions may apply.
• Government Fees: When government fees are paid through Willow Logistics & Dispatching Services, LLC, those fees are non-refundable once submitted. The client remains responsible for all government fees already incurred as well as any additional fees incurred thereafter.

6. No Guarantee of Outcome

We cannot guarantee approval, issuance of a D-U-N-S Number, or any particular processing time. D&B retains sole discretion over application acceptance.

7. Intellectual Property

All content, trademarks, logos, and materials on this site are the property of Willow Logistics & Dispatching Services, LLC or our licensors and may not be copied or distributed without written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Willow Logistics & Dispatching Services, LLC and its officers, employees, and contractors are not liable for any indirect, incidental, or consequential damages. Our total liability for any claim shall not exceed the amount you paid for the Services.

9. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses (including reasonable attorneys’ fees) arising from your misuse of the Services or violation of these Terms.

10. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of South Carolina, without regard to conflicts of law principles. Any dispute will be resolved by binding arbitration , mediation, or state courts in Columbia, South Carolina.

11. Changes to Terms

• We may update these Terms at any time by posting a revised version on our website.
• Your continued use of the Services after changes are posted constitutes acceptance of the revised Terms.
• By purchasing or using our services, you acknowledge that you have read, understood, and agree to these Policies & Terms of Service.

Overview

Willow Logistics & Dispatching Services, LLC (“Company,” “we,” “us,” or “our”) provides document preparation and assistance services to help clients obtain an Employer Identification Number (EIN) from the U.S. Internal Revenue Service (IRS). We are not the IRS, a government agency, or a law firm. We do not provide legal, tax, or accounting advice.

1. No Government Affiliation

Our service is a private, fee-based assistance service. The IRS offers EIN registration at no cost on its official website (irs.gov). By using our service, you acknowledge that you are paying for convenience and document preparation, not for the EIN itself.

2. Eligibility

You must be at least 18 years of age and able to form a legally binding contract to use our services.

3. Client Responsibilities

You agree to:

• Provide accurate and complete information.
• Review all documents prepared before submission.
• Remain responsible for any federal, state, or local filings and for complying with all applicable laws.
   

4. Fees & Payment

• Our service fees are listed on our website or in a written quote and may change without notice.
• Payment for each requested service is due in full at the time of order.
• No service will begin until payment has been received.
• All fees are quoted on a per-service basis unless stated otherwise in writing.
• Prices cover sign-up and filing assistance only, not the EIN number itself. 
• Government or regulatory fees are separate unless we clearly state otherwise in writing and remain your responsibility.

5. Credits & Refunds

• Cancellations: If Client cancels a service before work has begun, a refund will be issued minus any payment processor fees.
• Refunds: Because our work begins right away, all fees are non-refundable once we have begun processing your filing.
• Credits/Company Error Refunds: If Willow Logistics & Dispatching Services, LLC is unable to complete a service due to its own error, the client will receive either a full refund or a credit toward a future service. Restrictions may apply.
• Government Fees: When government fees are paid through Willow Logistics & Dispatching Services, LLC, those fees are non-refundable once submitted. The client remains responsible for all government fees already incurred as well as any additional fees incurred thereafter.

6. Limitation of Liability

We are not responsible for any governmental delays, IRS processing errors, or rejection of applications due to inaccurate or incomplete information provided by you. Our total liability is limited to the amount you paid for our service.

7. Privacy

Your information is collected and used according to our Privacy Policy. We use reasonable safeguards to protect your data, but cannot guarantee absolute security.

8. Intellectual Property

All content on this site—including text, graphics, logos, and trademarks—is our property or the property of our licensors. You may not copy or distribute it without permission.

9. Governing Law

These Terms are governed by the laws of the State of South Carolina, without regard to conflict-of-law principles.

10. Changes to Terms

• We may update these Terms at any time by posting a revised version on our website.
• Your continued use of the Services after changes are posted constitutes acceptance of the revised Terms.
• By purchasing or using our services, you acknowledge that you have read, understood, and agree to these Policies & Terms of Service.

Overview

By using our FMCSA Biennial Update Assistance services, you agree to the following Terms of Service. These terms govern the use of our compliance support, filing assistance, and administrative services related to FMCSA biennial update requirements.

1. Service Description

Our services are intended to assist motor carriers with completing and submitting required FMCSA biennial updates and related registration maintenance filings. Services may include:

• Biennial Update filing assistance 
• MCS-150 form preparation assistance 
• USDOT information updates 
• Compliance guidance 
• Registration review assistance 
• Administrative filing support 

We do not provide legal advice, tax advice, or legal representation.
 

2. No Guarantee of Filing Acceptance

We do not guarantee:

• FMCSA approval or acceptance of filings 
• Specific processing times 
• Prevention of penalties or enforcement actions 
• Continued operating authority 
• Accuracy of third-party or government records 

All filing approvals and processing decisions are made solely by FMCSA and applicable regulatory agencies.
 

3. Client Responsibilities

The client agrees to:

• Provide accurate and complete information 
• Submit requested documents promptly 
• Review all information before submission 
• Maintain compliance with applicable regulations 
• Notify us of any business or registration changes 

The client remains solely responsible for the accuracy of submitted information and ongoing compliance obligations.
 

4. Payment Terms

• Payment is required before services begin unless otherwise agreed in writing. 
• Fees for completed services are non-refundable. 
• Additional services outside the original scope may require additional charges.
   

5. Refund Policy

Due to the administrative and consulting nature of our services:

• Refunds are not guaranteed once work has started 
• Completed services are non-refundable 
• Partial refunds may be issued solely at our discretion
   

6. Limitation of Liability

We are not responsible for:

• FMCSA processing delays 
• Rejected, delayed, or inaccurate filings 
• Penalties, fines, or enforcement actions 
• Business interruption or loss of revenue 
• Issues resulting from inaccurate or incomplete information provided by the client 

Any liability shall be limited to the amount paid for the services provided.
 

7. Confidentiality

We make reasonable efforts to safeguard client records and information. Information provided is used only for purposes related to requested services unless disclosure is required by law.
 

8. Independent Service Provider

We are an independent compliance assistance service and are not affiliated with, endorsed by, or acting on behalf of the FMCSA, DOT, or any government agency.

9. Communication Consent

By submitting your contact information, you consent to receive communications regarding your services by phone, email, or text message.

10. Service Refusal

We reserve the right to refuse or discontinue services at our discretion, including for:

• Fraudulent or misleading information 
• Failure to cooperate 
• Non-payment 
• Suspected unlawful activity 
• Abusive conduct

11. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice.

12. Contact Information

For questions regarding these Terms of Service or our services, please contact us through the information provided on our website.

Overview

These Terms of Service (“Terms”) govern use of the website and FMCSA Clearinghouse and Drug & Alcohol Consortium registration assistance (“Services”) provided by Willow Logistics & Dispatching Services, LLC (“Company,” “we,” “our”). By using the website or Services, you agree to these Terms. If you do not agree, do not use the Services.

1. What We Do

We are a private, third-party service that assists motor carriers, drivers, and owner-operators with FMCSA Clearinghouse registration and Drug & Alcohol consortium enrollment.
We are not the Department of Transportation (DOT), Federal Motor Carrier Safety Administration (FMCSA), any government agency, or a law firm, and we provide only clerical and informational help without guaranteeing approval, compliance, or specific results.

2. Your Responsibilities

• Accuracy: You must provide complete and truthful information and keep it current.
• Compliance: You remain solely responsible for complying with all federal, state, and local regulations, including deadlines, record-keeping, and fees required by the DOT, FMCSA, or any testing consortium.
• Timely Responses: You must respond to government or consortium requests and maintain your own compliance records.
   

3. Fees & Payment

• Our service fees are listed on our website or in a written quote and may change without notice.
• Payment for each requested service is due in full at the time of order.
• No service will begin until payment has been received.
• All fees are quoted on a per-service basis unless stated otherwise in writing.
• Prices cover sign-up and filing assistance only.
• Government or regulatory fees are separate unless we clearly state otherwise in writing and remain your responsibility.

4. Credits & Refunds

• Cancellations: If Carrier cancels a service before work has begun, a refund will be issued minus any payment processor fees.
• Refunds: Because our work begins right away, all fees are non-refundable once we have begun processing your filing.
• Credits/Company Error Refunds: If Willow Logistics & Dispatching Services, LLC is unable to complete a service due to its own error, the client will receive either a full refund or a credit toward a future service. Restrictions may apply.
• Government Fees: When government fees are paid through Willow Logistics & Dispatching Services, LLC, those fees are non-refundable once submitted. The client remains responsible for all government fees already incurred as well as any additional fees incurred thereafter.

5. Disclaimers

• We make no warranties or representations about the accuracy or completeness of information on our website or provided through our Services.
• We do not provide legal advice or representation.
• We do not guarantee that your applications will be approved or that your business will remain in compliance.
   

6. Limitation of Liability

• To the fullest extent permitted by law, our total liability for any claim related to the Services will not exceed the amount you paid us for that specific service.
• We are not liable for indirect, incidental, or consequential damages.

7. Intellectual Property

All website content, logos, and documentation are the property of Willow Logistics & Dispatching Services, LLC and may not be copied or distributed without written permission.

8. Termination

We may refuse or terminate Services if you provide false information, fail to pay fees, or engage in abusive or unlawful conduct.

9. Governing Law & Disputes

• These Terms are governed by the laws of the State of South Carolina, without regard to conflict-of-law rules.
• Any dispute will be resolved through binding arbitration or small-claims court in Columbia, South Carolina, unless prohibited by law.

10. Updates to Terms

• We may update these Terms at any time by posting a revised version on our website.
• Your continued use of the Services after changes are posted constitutes acceptance of the revised Terms.

Overview

These Terms of Service (“Terms”) govern your access to and use of the website, applications, and related services (collectively, the “Services”) provided by Willow Logistics & Dispatching Services, LLC (“we,” “our,” or “us”) for the preparation and electronic filing of IRS Form 2290 Heavy Highway Vehicle Use Tax (HVUT). By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1. Description of Services

We provide tools, guidance, and electronic filing assistance for IRS Form 2290 and related HVUT filings. We are not the Internal Revenue Service (IRS) or any government agency, and we do not provide tax, legal, or accounting advice. Our Services are limited to facilitating the preparation and transmission of information you provide to the IRS.

2. Eligibility

You must be at least 18 years old and able to enter into legally binding contracts to use our Services. By using the Services, you represent and warrant that you meet these requirements.

3. User Responsibilities

You agree to:

• Provide complete and accurate information, including Employer Identification Number (EIN), Vehicle Identification Number (VIN), weight, and first-use month.
• Review all data before submission to ensure accuracy.
• Maintain the confidentiality of your account credentials and promptly notify us of any unauthorized use.
   

You are solely responsible for the accuracy of your tax filings and for any taxes, penalties, or interest owed to the IRS or other authorities.

4. Fees and Payment

• Our service fees are listed on our website or in a written quote and may change without notice.
• Payment for each requested service is due in full at the time of order.
• No service will begin until payment has been received.
• All fees are quoted on a per-service basis unless stated otherwise in writing.
• Prices cover sign-up and filing assistance only.
• Government or regulatory fees are separate unless we clearly state otherwise in writing and remain your responsibility.
   

5. Credits & Refunds

• Cancellations: If Carrier cancels a service before work has begun, a refund will be issued minus any payment processor fees.
• Refunds: Because our work begins right away, all fees are non-refundable once we have begun processing your filing.
• Credits/Company Error Refunds: If Willow Logistics & Dispatching Services, LLC is unable to complete a service due to its own error, the client will receive either a full refund or a credit toward a future service. Restrictions may apply.
• Government Fees: When government fees are paid through Willow Logistics & Dispatching Services, LLC, those fees are non-refundable once submitted. The client remains responsible for all government fees already incurred as well as any additional fees incurred thereafter.

6. No Tax or Legal Advice

Information on our website is for general educational purposes only and should not be interpreted as professional tax or legal advice. Consult a qualified professional for specific guidance regarding your tax situation.

7. Limitation of Liability

To the fullest extent permitted by law, we are not liable for:

• Any errors in the information you provide
• IRS processing delays, rejections, or penalties
• Losses, damages, or costs arising from your use or inability to use the Services
   

Our total liability for any claim related to the Services will not exceed the amount you paid us for the applicable filing.

8. Intellectual Property

All content, software, logos, and trademarks on the website are our property or our licensors’ property. You may not copy, modify, distribute, or reverse-engineer any part of the Services without our written permission.

9. Termination

We may suspend or terminate your access to the Services at our discretion if you violate these Terms or engage in fraudulent or unlawful activity.

10. Governing Law

These Terms are governed by and construed under the laws of the State of South Carolina, without regard to its conflict of law principles.

11. Changes to Terms

• We may update these Terms at any time by posting a revised version on our website.
• Your continued use of the Services after changes are posted constitutes acceptance of the revised Terms.
• By purchasing or using our services, you acknowledge that you have read, understood, and agree to these Policies & Terms of Service.

Overview

Willow Logistics & Dispatching Services, LLC (“Company,” “we,” “our,” or “us”) provides assistance with the preparation and submission of applications and related documentation for International Fuel Tax Agreement (IFTA) registration (“Services”). We are not a government agency and do not issue IFTA licenses or decals. We act solely as a third-party service provider to help carriers and businesses complete the application process.

1. Eligibility

By using our Services, you represent that you:

• Are at least 18 years old and have legal authority to enter into these terms.
• Are authorized to act on behalf of the business or carrier for which you are requesting assistance.
   

2. No Legal or Tax Advice

Our Services are administrative in nature. We do not provide legal, accounting, or professional tax advice. For legal or tax matters, please consult a licensed attorney or certified tax professional.

3. Fees and Payment

• Our service fees are listed on our website or in a written quote and may change without notice.
• Payment for each requested service is due in full at the time of order.
• No service will begin until payment has been received.
• All fees are quoted on a per-service basis unless stated otherwise in writing.
• Prices cover sign-up and filing assistance only.
• Government or regulatory fees are separate unless we clearly state otherwise in writing and remain your responsibility.
   

4. Credits & Refunds

• Cancellations: If Carrier cancels a service before work has begun, a refund will be issued minus any payment processor fees.
• Refunds: Because our work begins right away, all fees are non-refundable once we have begun processing your filing.
• Credits/Company Error Refunds: If Willow Logistics & Dispatching Services, LLC is unable to complete a service due to its own error, the client will receive either a full refund or a credit toward a future service. Restrictions may apply.
• Government Fees: When government fees are paid through Willow Logistics & Dispatching Services, LLC, those fees are non-refundable once submitted. The client remains responsible for all government fees already incurred as well as any additional fees incurred thereafter.

5. User Responsibilities

You agree to:

• Provide accurate, complete information necessary for completing IFTA registration forms.
• Review all prepared applications before submission.
• Remain responsible for filing any required quarterly IFTA fuel tax returns and for maintaining records as required by law.
   

6. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for any indirect, incidental, or consequential damages.
• Our total liability for any claim related to the Services shall not exceed the amount you paid for the Service.
   

7. Privacy

Our collection and use of your information is governed by our [Privacy Policy] (see below). By using the Services, you consent to our data practices.

8. Governing Law

These Terms are governed by the laws of the State of South Carolina, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Columbia, South Carolina.

9. Changes To Terms

• We may update these Terms at any time by posting a revised version on our website.
• Your continued use of the Services after changes are posted constitutes acceptance of the revised Terms.
• By purchasing or using our services, you acknowledge that you have read, understood, and agree to these Policies & Terms of Service.

Overview

Willow Logistics & Dispatching Services, LLC (“Company,” “we,” “our,” or “us”) provides administrative assistance with the preparation and submission of International Registration Plan (“IRP”) applications, renewals, and related filings (collectively, “Services”). We are not a government agency and do not issue IRP apportioned plates or cab cards. We act solely as a third-party facilitator to help carriers complete the application or renewal process.

1. Eligibility

By using our Services, you represent and warrant that you:

• Are at least 18 years of age and legally capable of entering into these Terms.
• Are authorized to act on behalf of the motor carrier or business for which you request assistance.
   

2. No Legal or Tax Advice

Our Services are limited to administrative and clerical support. We do not provide legal counsel, tax advice, or representation before any government agency. Please consult a licensed attorney or tax professional for those needs.

3. Fees and Payment

• Our service fees are listed on our website or in a written quote and may change without notice.
• Payment for each requested service is due in full at the time of order.
• No service will begin until payment has been received.
• All fees are quoted on a per-service basis unless stated otherwise in writing.
• Prices cover sign-up and filing assistance only.
• Government or regulatory fees are separate unless we clearly state otherwise in writing and remain your responsibility.

4. Credits & Refunds

• Cancellations: If Carrier cancels a service before work has begun, a refund will be issued minus any payment processor fees.
• Refunds: Because our work begins right away, all fees are non-refundable once we have begun processing your filing.
• Credits/Company Error Refunds: If Willow Logistics & Dispatching Services, LLC is unable to complete a service due to its own error, the client will receive either a full refund or a credit toward a future service. Restrictions may apply.
• Government Fees: When government fees are paid through Willow Logistics & Dispatching Services, LLC, those fees are non-refundable once submitted. The client remains responsible for all government fees already incurred as well as any additional fees incurred thereafter.
   

5. Customer Responsibilities

You agree to:

• Provide accurate and complete business, vehicle, and operational information required for IRP filings.
• Review all prepared applications and supporting documents before submission.
• Remain responsible for ongoing compliance with IRP requirements, including timely renewals, trip reporting, and record keeping.
   

6. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for indirect, incidental, special, or consequential damages.
• Our total liability for any claim related to the Services will not exceed the amount you paid for those Services.

7. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of [Your State], without regard to conflicts of law principles.
Any dispute will be resolved exclusively in the state or federal courts located in [County/State].

8. Changes to Terms

• We may update these Terms at any time by posting a revised version on our website.
• Your continued use of the Services after changes are posted constitutes acceptance of the revised Terms.
• By purchasing or using our services, you acknowledge that you have read, understood, and agree to these Policies & Terms of Service.

Overview

By using our MC Authority Reinstatement Assistance services, you agree to the following Terms of Service. These terms govern the use of our compliance support, administrative assistance, and document preparation services related to reinstating motor carrier operating authority.

1. Service Description

Our MC Authority Reinstatement Assistance services are intended to help motor carriers address administrative and compliance issues related to inactive, revoked, suspended, or deactivated operating authority. Services may include:

• Reinstatement guidance 
• FMCSA filing assistance 
• Compliance document review 
• Insurance and registration coordination support 
• Record and status review 
• General DOT compliance assistance 
• Administrative support related to reinstatement requirements 

We do not provide legal advice or legal representation.
 

2. No Guarantee of Reinstatement

We do not guarantee:

• Reinstatement or reactivation of operating authority 
• FMCSA approval of filings or requests 
• Specific processing times 
• Removal of penalties or enforcement actions 
• Continued operating authority after reinstatement 

All reinstatement decisions are made solely by FMCSA and applicable regulatory agencies.
 

3. Client Responsibilities

The client agrees to:

• Provide accurate and complete information 
• Submit requested documents promptly 
• Maintain required insurance and regulatory filings 
• Review all submitted information for accuracy 
• Comply with all applicable federal and state regulations 

The client remains solely responsible for maintaining ongoing compliance after reinstatement.
 

4. Payment Terms

• Payment is required before services begin unless otherwise agreed in writing. 
• Fees for completed work are non-refundable. 
• Additional services outside the original scope may require additional charges.
   

5. Refund Policy

Due to the administrative and consulting nature of our services:

• Refunds are not guaranteed after work has started 
• Completed services are non-refundable 
• Partial refunds may be issued solely at our discretion
   

6. Limitation of Liability

We are not responsible for:

• FMCSA processing delays 
• Denied reinstatement requests 
• Fines, penalties, or enforcement actions 
• Business interruption or loss of revenue 
• Suspension or revocation of authority 
• Issues resulting from inaccurate or incomplete information provided by the client 

Any liability shall be limited to the amount paid for the specific services provided.
 

7. Confidentiality

We make reasonable efforts to safeguard client records and information. Information provided is used only for purposes related to requested services unless disclosure is required by law.
 

8. Independent Service Provider

We are an independent compliance assistance service and are not affiliated with, endorsed by, or acting on behalf of the FMCSA, DOT, or any government agency.

9. Communication Consent

By submitting your contact information, you consent to receive communications regarding your services by phone, email, or text message.

10. Service Refusal

We reserve the right to refuse or discontinue services at our discretion, including for:

• Fraudulent or misleading information 
• Failure to cooperate 
• Non-payment 
• Suspected unlawful activity 
• Abusive conduct

11. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice.

12. Contact Information

For questions regarding these Terms of Service or our services, please contact us through the information provided on our website.

Overview

By using our PSP Report Assistance services, you agree to the following Terms of Service. These terms govern the use of our driver screening support and document assistance services related to PSP (Pre-Employment Screening Program) report requests.

1. Service Description

Our PSP Report Assistance services are intended to assist motor carriers and authorized parties with requesting and obtaining PSP Reports for employment screening and compliance purposes. Services may include:

• PSP request assistance 
• Authorization form guidance 
• Driver information verification 
• Report processing assistance 
• General compliance support related to driver screening 

We do not provide legal advice, legal representation, or employment recommendations.
 

2. Driver Authorization Requirement

Federal regulations require driver consent before a PSP Report may be requested by an employer or authorized party. By using our services, the client confirms that all required authorizations and permissions have been properly obtained.
 

3. No Guarantee of Report Content or Accuracy

We do not create, modify, or control PSP Report data. Information contained in PSP Reports is maintained by FMCSA and related reporting agencies. We do not guarantee:

• Accuracy or completeness of report information 
• Removal of violations or crash records 
• Employment eligibility decisions 
• Availability of specific records
   

4. Client Responsibilities

The client agrees to:

• Provide accurate and complete information 
• Obtain all required driver authorizations 
• Use PSP Reports only for lawful and authorized purposes 
• Comply with all applicable federal, state, and employment laws 
• Review all submitted information for accuracy
   

5. Payment Terms

• Payment is required before services begin unless otherwise agreed in writing. 
• Fees for completed services are non-refundable. 
• Additional requests or expedited services may require additional fees.
   

6. Refund Policy

Due to the administrative and processing nature of our services:

• Refunds are not guaranteed once processing has started 
• Completed services are non-refundable 
• Partial refunds may be issued at our discretion
   

7. Limitation of Liability

We are not responsible for:

• Inaccurate or outdated report information 
• Hiring or employment decisions 
• FMCSA system delays or errors 
• Business losses or damages related to report use 
• Consequences resulting from incomplete or inaccurate information provided by the client 

Any liability shall be limited to the amount paid for the services provided.
 

8. Confidentiality

We make reasonable efforts to protect client and driver information. Information collected is used only for purposes related to the requested services unless disclosure is required by law.
 

9. Independent Service Provider

We are an independent service provider and are not affiliated with or endorsed by the FMCSA, DOT, or the PSP program administrators.

10. Communication Consent

By submitting your contact information, you consent to receive communications regarding your services by phone, email, or text message.

11. Service Refusal

We reserve the right to refuse or discontinue services for reasons including:

• Fraudulent or misleading information 
• Missing authorization documents 
• Non-payment 
• Suspected unlawful activity 
• Abusive conduct

12. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice.

13. Contact Information

For questions regarding these Terms of Service or our services, please contact us through the information provided on our website.

Overview

Willow Logistics & Dispatching Services, LLC (“Company,” “we,” “our,” “us”) provides SAM.gov registration and renewal assistance. We are not a government agency, nor are we affiliated with SAM.gov, the U.S. General Services Administration (GSA), or any federal entity.

• Our services are limited to helping clients prepare, submit, and maintain SAM registrations.
• All official SAM.gov accounts and registrations are free if completed directly by the registrant.
   

1. Client Responsibilities

• Accuracy of Information: Clients must provide complete and accurate information, including legal business details, tax identification numbers, and banking data.
• Authorization: By engaging our services, clients represent that they are authorized to act on behalf of the business or organization being registered.
• Government Compliance: Clients remain solely responsible for complying with all federal contracting and procurement requirements.
   

2. Fees & Payments

• Our service fees are listed on our website or in a written quote and may change without notice.
• Payment for each requested service is due in full at the time of order.
• No service will begin until payment has been received.
• All fees are quoted on a per-service basis unless stated otherwise in writing.
• Prices cover sign-up and filing assistance only.
• Government or regulatory fees are separate unless we clearly state otherwise in writing and remain your responsibility.

3. Credits & Refunds

• Cancellations: If Client cancels a service before work has begun, a refund will be issued minus any payment processor fees.
• Refunds: Because our work begins right away, all fees are non-refundable once we have begun processing your filing.
• Credits/Company Error Refunds: If Willow Logistics & Dispatching Services, LLC is unable to complete a service due to its own error, the client will receive either a full refund or a credit toward a future service. Restrictions may apply.
• Government Fees: When government fees are paid through Willow Logistics & Dispatching Services, LLC, those fees are non-refundable once submitted. The client remains responsible for all government fees already incurred as well as any additional fees incurred thereafter.
   

4. No Guarantee of Government Awards

Our assistance does not guarantee contract awards, grant approvals, or federal funding.

• We provide guidance on registration; final approval is solely at the discretion of the U.S. government.
   

5. Privacy and Data Security

• We collect personal and business information solely to complete SAM registration.
• Data is stored securely and used only for the agreed-upon services.
• We comply with applicable data-privacy laws and will not sell or share client information except as required by law.
   

6. Limitation of Liability

• Our liability for any claim is limited to the amount paid for our services.
• We are not responsible for delays, rejections, or issues caused by client-supplied information or government system outages.
   

7. Intellectual Property

• All templates, training materials, and proprietary documents remain the property of  Willow Logistics & Dispatching Services, LLC.
• Clients receive a non-exclusive, limited right to use materials solely for their own SAM registration.
   

8. Termination

• Either party may terminate the agreement with written notice.
• If termination occurs after work begins, applicable fees for completed work remain due.
   

9. Governing Law

These terms are governed by the laws of the state of South Carolina, without regard to conflicts of law.

10. Updates to Terms

• We may update these Terms at any time by posting a revised version on our website.
• Your continued use of the Services after changes are posted constitutes acceptance of the revised Terms.

Overview

Willow Logistics & Dispatching Services, LLC (“Company,” “we,” “our,” or “us”) provides administrative assistance in preparing and submitting state-level carrier permit applications and renewals (“Services”). We are not a government agency and do not issue permits. We act solely as a third-party facilitator to help carriers complete the required paperwork and communicate with state agencies.

1. Eligibility

By using our Services, you represent that you:

• Are at least 18 years old and legally able to enter into these Terms.
• Are authorized to act on behalf of the carrier or business requesting permit assistance.
   

2. No Legal, Tax, or Compliance Advice

Our role is strictly administrative. We do not provide legal counsel, tax advice, or professional compliance services. Please consult a qualified attorney, accountant, or compliance specialist for those needs.

3. Fees and Payment

• Our service fees are listed on our website or in a written quote and may change without notice.
• Payment for each requested service is due in full at the time of order.
• No service will begin until payment has been received.
• All fees are quoted on a per-service basis unless stated otherwise in writing.
• Prices cover sign-up and filing assistance only.
• Government or regulatory fees are separate unless we clearly state otherwise in writing and remain your responsibility.
   

 4. Credits & Refunds

• Cancellations: If Carrier cancels a service before work has begun, a refund will be issued minus any payment processor fees.
• Refunds: Because our work begins right away, all fees are non-refundable once we have begun processing your filing.
• Credits/Company Error Refunds: If Willow Logistics & Dispatching Services, LLC is unable to complete a service due to its own error, the client will receive either a full refund or a credit toward a future service. Restrictions may apply.
• Government Fees: When government fees are paid through Willow Logistics & Dispatching Services, LLC, those fees are non-refundable once submitted. The client remains responsible for all government fees already incurred as well as any additional fees incurred thereafter.

5. Customer Responsibilities

You agree to:

• Provide accurate and complete information necessary for permit applications.
• Review all documents before submission to state agencies.
• Maintain ongoing compliance with all state and federal motor-carrier regulations.
   

6. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for any indirect, incidental, special, or consequential damages.
• Our total liability for any claim related to our Services will not exceed the amount you paid for those Services.
   

8. Governing Law & Venue

These Terms are governed by the laws of the State of South Carolina, without regard to conflicts of law. Any disputes will be resolved exclusively in the state or federal courts located in Columbia, South Carolina.

9. Changes to Terms

• We may update these Terms at any time by posting a revised version on our website.
• Your continued use of the Services after changes are posted constitutes acceptance of the revised Terms.
• By purchasing or using our services, you acknowledge that you have read, understood, and agree to these Policies & Terms of Service.

Overview

Willow Logistics & Dispatching Services, LLC (“Company,” “we,” “our,” or “us”) provides administrative assistance in completing and submitting Unified Carrier Registration (UCR) filings (“Services”).
We are not a government agency or the official UCR Board. We act solely as a third-party facilitator to help carriers, brokers, and freight forwarders register and comply with UCR requirements.

1. Eligibility

By using our Services, you represent and warrant that you:

• Are at least 18 years old and have legal capacity to enter into these Terms.
• Are authorized to act on behalf of the motor carrier or business for which UCR assistance is requested.
   

2. No Legal or Tax Advice

Our Services are strictly administrative and clerical. We do not provide legal, tax, or accounting advice. For such matters, please consult a qualified professional.

3. Fees and Payment

• Our service fees are listed on our website or in a written quote and may change without notice.
• Payment for each requested service is due in full at the time of order.
• No service will begin until payment has been received.
• All fees are quoted on a per-service basis unless stated otherwise in writing.
• Prices cover sign-up and filing assistance only.
• Government or regulatory fees are separate unless we clearly state otherwise in writing and remain your responsibility.
   

 4. Credits & Refunds

• Cancellations: If Carrier cancels a service before work has begun, a refund will be issued minus any payment processor fees.
• Refunds: Because our work begins right away, all fees are non-refundable once we have begun processing your filing.
• Credits/Company Error Refunds: If Willow Logistics & Dispatching Services, LLC is unable to complete a service due to its own error, the client will receive either a full refund or a credit toward a future service. Restrictions may apply.
• Government Fees: When government fees are paid through Willow Logistics & Dispatching Services, LLC, those fees are non-refundable once submitted. The client remains responsible for all government fees already incurred as well as any additional fees incurred thereafter.

5. Customer Responsibilities

You agree to:

• Provide accurate and complete information necessary for UCR registration.
• Review all prepared filings before submission.
• Maintain your own ongoing UCR compliance, including annual renewals and updates.
   

6. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for any indirect, incidental, special, or consequential damages.
• Our total liability for any claim related to the Services shall not exceed the amount you paid for those Services.
   

7. Governing Law & Venue

These Terms are governed by the laws of the State of South Carolina, without regard to conflict-of-law rules. Any disputes will be resolved exclusively in the state or federal courts located in Columbia, South Carolina.

8. Changes to Terms

• We may update these Terms at any time by posting a revised version on our website.
• Your continued use of the Services after changes are posted constitutes acceptance of the revised Terms.
• By purchasing or using our services, you acknowledge that you have read, understood, and agree to these Policies & Terms of Service.

Overview

Willow Logistics & Dispatching Services, LLC (“Company,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect information when you use our services related to:

• Any related or ancillary services we may provide.
• Articles of Organization Registration
• BOC-3 Registration
• Carrier QuickConnect Services
• Consultation Services 
• Corrective Action Plan (CAP) Assistance
• Dispatch Services
• DOT Compliance Audit Preparation Assistance
• DOT Compliance Services
• DOT New Entrant Audit Assistance
• Drug & Alcohol Consortium Registration
• Dun & Bradstreet (D-U-N-S®) Registration
• Employer Identification Number (EIN) Registration
• FMCSA Biennial Update Assistance
• FMCSA Clearinghouse Registration
• Highway Vehicle Use Tax Registration
• International Fuel Tax Agreement Registration (IFTA)
• International Registration Plan (IRP) Registration & Renewal
• MC Authority Address Change or Name Change Assistance
• MC Authority Registration
• MC Authority Reinstatement Assistance
• Motor Vehicle Report Assistance 
• PSP Report Assistance
• State Permit Registration
• System for Award Management (SAM) Registration 
• UCR Registration
• U.S. Department of Transportation (DOT) Registration

By using our websites, applications, or services (collectively, the “Services”), you consent to the practices described in this Policy.

1. Information We Collect

1.1 Information You Provide

• Business & Personal Details: Name, company name, address, email, phone, DOT/MC/UCR numbers, driver information, tax IDs, and other identifiers needed for regulatory filings.
• Payment Information: Billing name, address, and payment card details (processed through secure third-party payment processors; we do not store full card numbers).
• Supporting Documents: Articles of organization, permits, operating agreements, proof of insurance, driver qualification files, drug & alcohol test results (where required).
   

1.2 Information We Collect Automatically

• Device, browser, and log data (IP address, access times, referring pages).
• Cookies and similar technologies to maintain session security and analyze site performance.
   

1.3 Information from Third Parties

• Government agencies (e.g., FMCSA, DOT, UCR program administrators) for verification and filings.
• Credit and business databases such as Dun & Bradstreet, as necessary for requested services.
   

2. How We Use Information

We use collected information to:

• Provide, manage, and complete registrations, filings, and brokerage services—including UCR filings.
• Verify your identity and maintain compliance with federal and state regulations. 
• Communicate about your account, renewals, and service updates.
• Process payments and send invoices/receipts.
• Improve and secure our website and services.
• Fulfill legal obligations, resolve disputes, and enforce agreements.
   

3. Sharing & Disclosure

We share information only as needed to deliver our Services or as required by law:

• Regulatory Agencies: FMCSA, DOT, UCR administrators, IRS, state agencies, and similar bodies to complete registrations and compliance filings.
• Service Providers: Secure cloud hosts, payment processors, and contractors who assist in operations under confidentiality agreements.
• Legal Requirements: If required by subpoena, court order, or government investigation.
• Business Transfers: In the event of a merger, acquisition, or asset sale, subject to appropriate confidentiality protections.
   

We do not sell or rent personal information for marketing purposes.

4. Data Security

We use administrative, technical, and physical safeguards—such as encryption, access controls, and secure servers—to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain information as long as necessary to:

• Provide Services and maintain business records,
• Meet legal and regulatory requirements (including federal transportation regulations and UCR program requirements),
• Resolve disputes and enforce agreements.
   

6. Your Choices & Rights

Depending on your location, you may have rights to:

• Access, correct, or delete certain personal data,
• Opt out of marketing communications,
• Restrict or object to specific processing activities.
   

To exercise these rights, contact us at info@willowldservicesllc.com or the address below. If you are a California resident, you may have additional rights under the CCPA/CPRA.

7. Children’s Privacy

Our Services are intended for business use and not directed to individuals under 18. We do not knowingly collect personal information from children.

8. International Users

If you access our Services from outside the United States, you consent to the transfer of your information to the U.S., where privacy laws may differ.

9. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Effective Date.” Material changes will be communicated as required by law.

10. Contact Us

For questions or to exercise your privacy rights, please contact:

Willow Logistics & Dispatching Services, LLC

Email: info@willowldservicesllc.com
Phone: (803) 386-8210